At the Pet Lovers Site.Com our policy is to provide you with an easy-to-use service.  

 

Any cancellations or changes to an order must be received within 24 hours from the original order.  If there is a problem with an order, please contact us and we will respond to your request within 24 hours.

 

By purchasing any item on this web site, it is assumed that you have read and understood all of our policies.

 

These products include Travel-Aire and Remington carriers.

 

Orders are shipped with 24 hours via UPS Ground. If for some reason an item needs to be returned there is a 50% restocking fee and must be in the original packaging and resalable and must be returned within 30 days of receipt. Shipping charges are non-refundable. If product does not meet your satisfaction, please contact www.PetLoversSite.com

 

Teafco, Inc.

These products include Pet Peek-a-Boo, Petascope, Action Petpack, Aero-Pet and Petaboard items.

 

Orders are shipped within 24 hours via UPS Ground.

 

If for some reason an item needs to be returned there is a 20% restocking fee and must be in the original packaging and resalable and must be returned within 30 days of receipt and must have a return #. Shipping charges are non-refundable. Teafco, Inc. will not apply any warranties for the mesh windows on the carriers due to the behaviors of the animals being out of control. Teafco, Inc. does not take responsibility for the behaviors of the pet and pet owner; therefore, Teafco, Inc. can not replace the mesh windows.

 

If product does not meet your satisfaction, please contact www.PetLoversSite.com

 

Carlson Pet Products, Inc.

These products include Pet Gates, Combi-Crates and Pet Extension Kits.

 

Orders are shipped within 24 hours via UPS Ground.

 

There a 90-day warranty on all product. If for some reason an item needs to be returned there is a 15% restocking fee and the item must be in the original packaging and resalable and must be returned within 30 days of receipt. Shipping charges are non-refundable.

 

If product does not meet your satisfaction, please contact www.PetLoversSite.com

 

These products take 5-7 business days to make and then they are shipped Federal Express Ground. There are no returns since each pet bed is made-to-order. There is no warranty. If product does not meet your satisfaction, please contact www.PetLoversSite.com

 

Pet Car Seats

Orders are shipped within 24 hours via UPS Ground. There is a 90-day warranty on all products.

 

If for some reason an item needs to be returned there is a 15% restocking fee and the item must be in the original packaging and resalable and must be returned within 30 days of receipt. Shipping charges are non-refundable.

 

If product does not meet your satisfaction, please contact www.PetLoversSite.com

 

There is a 1 case minimum on all orders. Orders are shipped within 24 hours via UPS Ground.

 

If for some reason an item needs to be returned there is a 15% restocking fee and the item must be in the original packaging and resalable and must be returned within 30 days of receipt. Shipping charges are non-refundable. If product does not meet your satisfaction, please contact www.PetLoversSite.com

 

By purchasing any item on this web site, it is assumed that you have read and understood all of our policies.